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Love Works FAQ’s

Who is eligible to apply for a Love Works gift?

Any Extra Miler currently employed at Riverstone Logistics is eligible to apply for support from the Love Works program regardless of the length of employment or standing within the company.


How often can I apply for a Love Works gift?

An Extra Miler may apply as many times as he/she would like however, there is a monetary limit each calendar year.

What is the maximum amount I can receive?

Riverstone has established a cap in giving to any specific Extra Miler.

If my application is granted, how will the money get to me?

Helping Hands, our Love Works partner, in most cases, make payments directly to the billing entity (vendor or third party) rather than to individual Extra Milers. For example, a landlord or a medical provider that is requesting payment.

What can I expect in terms of timetable for the money to come?

Once an Extra Miler applies, it goes directly to Helping Hands which will begin processing the application, independent of Riverstone, within 48 hours. You can expect to be contacted by Helping Hands quickly. Please make every effort to respond in a timely and courteous manner to all requests for information from Helping Hands to enable them to process your application.

Is the gift from Love Works taxable?

No, gifts from Love Works will not be taxed.

How do I apply?

The Love Works application is easy to fill out. Simply visit the page (insert link) and follow instructions to the application.

What are examples of things I can apply for?

The Love Works program is designed to provide support to you during times of financial hardship, overwhelming medical expenses, counseling expenses for mental and emotional health, family emergencies, education needs (not tuition based), memorial costs associated with your loss, or expenses incurred from natural disasters, fire, crime, theft, or domestic violence.

What are examples of things I should not apply for?

An Extra Miler should not apply for things that go beyond meeting necessary needs such as Christmas presents for children, funds for a much-needed vacation, or anything that would be seen as an upgrade to your lifestyle. While we know that these things are important these request types are not the purpose of the Love Works program.

Who should I contact with questions about my application?

If you have concerns about your application,  please make Helping Hands (insert email address) your first contact. If you should encounter any difficulty in communication with Helping Hands your next contact should be loveworks@rlx.us

 

Love Works Donor FAQ’s

 

How do I become a donor to Love Works?

To begin contributing to the Love Works program please visit (insert link) and follow the instructions to fill out your donor form. Forms will be processed and passed along to Riverstone’s payroll dept. where recurring donations or one time (coming March 2025) donations will be set up for deduction (post tax) for the next available pay period. If you would like to contribute out of a personal account, that is also acceptable. Checks can be made out to:

Helping Hands Charitable Foundation, Inc.
C/O: Riverstone Logistics

1859 Northgate Blvd.
Sarasota, Fl. 34234

*Please also email receivables@hhmin.org if you mail a check donation.

Is my donation tax deductible?

Yes! Your donation to Love Works is tax deductible. You will receive a tax statement at the end of the year for donations totaling over $250 in one calendar year.

How do I stop or change my recurring donation to Love Works?

Any changes to your recurring donation or future one time gifts must be made by filling out the donor form at (insert link)

How do I know what my donation is going towards?

The Love Works team will provide all donors with an annual impact report as well as quarterly updates about the amazing ways that your giving is making a difference in the lives of your fellow Extra Milers.

Can I designate my giving to a specific individual in Love Works?

No. Unfortunately specifically designated giving violates IRS regulations around charitable donations. However, your anonymous giving to Love Works helps to guarantee that funds are available to help Extra Milers who you may be specifically aware of and interested in assisting.